Shipping & Delivery Policy for Vlitzmo Shoe – Online Shopping of Shoes
Last Updated: [Date]
1. Introduction
Welcome to Vlitzmo Shoe (“App,” “we,” “our,” or “us”).
This Shipping & Delivery Policy outlines how we process, ship, and deliver footwear and related items purchased through the Vlitzmo Shoe mobile application.
By placing an order through our app, you agree to the terms and conditions of this Shipping & Delivery Policy.
If you have any questions about your order, please contact our support team at [support@vlitzmoshoe.com].
2. Order Processing
- Orders are typically processed within 1–2 business days after successful payment confirmation.
- Orders placed after 5:00 PM (local time), or on weekends or public holidays, will be processed the next working day.
- Once your order has been confirmed and dispatched, you will receive a shipping confirmation email or SMS with tracking details.
Note: Processing time may be longer during sales, promotions, or festive seasons.
3. Shipping Options and Delivery Time
We work with trusted courier and logistics partners to ensure safe and prompt delivery of your orders.
| Destination | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Within [Your Country] | Standard Delivery | 2–5 business days |
| Regional (neighboring countries) | Express Delivery | 5–10 business days |
| International Orders | Registered International Courier (e.g., DHL, FedEx) | 7–15 business days |
Disclaimer: Delivery times are approximate and may vary due to courier workload, customs procedures, weather conditions, or other unforeseen circumstances.
4. Shipping Charges
- Shipping fees are calculated based on the destination, weight, and value of the order.
- The total shipping cost (if applicable) will be displayed during checkout before payment confirmation.
- Free Shipping may be offered on specific promotions or for orders above a set amount (e.g., ₦50,000 / $100).
- International buyers are responsible for any customs duties, import taxes, or other fees imposed by their local authorities.
5. Order Tracking
Once your order has been shipped, you will receive:
- A tracking number, and
- A link to the courier’s tracking page.
This allows you to monitor your shipment status in real-time.
If you experience issues tracking your package, contact us at [support@vlitzmoshoe.com] with your order number for assistance.
6. Delivery Attempts
- Our delivery partners will make up to two (2) delivery attempts to the address you provided.
- If delivery fails after two attempts, your order may be returned to our warehouse.
- Re-delivery can be arranged, but additional delivery fees may apply.
- It is the customer’s responsibility to ensure someone is available to receive the order at the shipping address.
7. Address Accuracy
Please ensure all delivery details (name, address, phone number) are complete and accurate before confirming your order.
Vlitzmo Shoe will not be responsible for delays, lost packages, or failed deliveries resulting from incorrect or incomplete address information.
8. Delayed or Lost Shipments
While we make every effort to deliver on time, delays may occasionally occur.
If your order is delayed or lost:
- Contact our support team with your order number and tracking details.
- We will investigate with the courier and provide updates.
- If your package is confirmed lost, you will be offered either a replacement or a full refund, depending on availability.
9. International Shipping
We offer international shipping to selected destinations.
Please note:
- Delivery times may vary due to customs inspections.
- Additional import duties or taxes may apply and are the responsibility of the buyer.
- Certain items (e.g., leather or branded shoes) may be restricted in some countries—please confirm import eligibility before ordering.
10. Damaged, Missing, or Incorrect Items
If your order arrives damaged, missing items, or incorrect:
- Notify us within 48 hours of delivery at [support@vlitzmoshoe.com].
- Provide your order number, clear photos, and a brief description of the issue.
- We will investigate and arrange a replacement, repair, or refund in accordance with our Return & Refund Policy.
11. Ownership and Risk
Ownership of products transfers to you once full payment has been received.
Risk of loss or damage transfers to you upon successful delivery to the address provided at checkout.
Please inspect your order promptly upon receipt.
12. Changes or Cancellations
- Order cancellation or change requests must be made within 12 hours of order placement or before dispatch confirmation.
- Once the order is shipped, changes or cancellations cannot be processed.
Please email [support@vlitzmoshoe.com] immediately if you need to modify your order details.
13. Force Majeure
We are not liable for shipping delays caused by factors beyond our control, including but not limited to:
- Natural disasters, extreme weather, or pandemics
- Strikes, wars, or civil disturbances
- Customs delays or courier disruptions
In such cases, we will notify affected customers as soon as possible.
14. Contact Information
For questions or concerns regarding shipping and delivery, please contact:
Vlitzmo Shoe Support Team
📧 Email: [support@vlitzmoshoe.com]
📍 Address: [Your Business Address]
🕓 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (Local Time)
15. Policy Updates
We may update this Shipping & Delivery Policy periodically to reflect operational, legal, or business changes.
The latest version will always be available in the App and on our official website, with the “Last Updated” date shown at the top.
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