Refund & Returns Policy for Vlitzmo Shoe – Online Shopping of Shoes

Last Updated: [Date]

1. Introduction

Welcome to Vlitzmo Shoe (“we,” “our,” “us”).
This Refund & Returns Policy explains how we manage returns, refunds, and exchanges for purchases made through the Vlitzmo Shoe mobile application.

We value your satisfaction and strive to ensure every customer enjoys a smooth shopping experience.
By placing an order through our app, you agree to the terms outlined in this policy.

For assistance, please contact us at [support@vlitzmoshoe.com].

2. Eligibility for Returns

We accept returns under the following conditions:

  • The product is defective, damaged, or incorrect upon delivery.
  • The product is unused, unworn, and in its original packaging, with all tags and labels intact.
  • The return request is submitted within 7–14 days of receiving the item.

Note: Products showing signs of use, wear, or damage caused by the customer are not eligible for returns.

3. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Footwear that has been worn or used outdoors
  • Customized, personalized, or special-order shoes
  • Clearance, sale, or final-discounted items
  • Gift cards and promotional vouchers

Please review product descriptions carefully before placing your order.

4. Return Process

If you receive a wrong, damaged, or defective item:

  1. Contact us within 7 days of delivery at [support@vlitzmoshoe.com].
  2. Provide the following details:
    • Your order number
    • Photos or videos clearly showing the issue
    • A brief description of the problem
  3. Our team will review your claim and provide return instructions and, if applicable, a return authorization code.

Once we approve your return, you’ll be guided on how to ship the item back to our facility.

5. Return Shipping

  • If the return is due to our error (wrong or defective product), we’ll cover all shipping costs.
  • If you’re returning due to personal reasons (e.g., wrong size or change of mind), you’ll be responsible for return shipping charges.
  • We recommend using a trackable shipping method to prevent loss or delay.

6. Inspection & Approval

Once the returned item is received:

  • We’ll inspect it within 3–5 business days.
  • If approved, we’ll confirm via email or SMS.
  • You may then choose a refund, exchange, or store credit, depending on availability.

If the return does not meet eligibility requirements, the item will be sent back to you at your expense.

7. Refund Process

Refunds may be processed in one of the following ways:

  • Back to your original payment method (e.g., debit/credit card, wallet, or mobile payment)
  • As store credit (usable on future purchases)

Refunds typically take 5–10 business days after approval, depending on your payment provider or bank.

8. Exchanges

You can exchange a product for a different size, color, or design if:

  • The item meets all return conditions, and
  • The requested replacement is in stock.

If the requested product is unavailable, you’ll be offered a full refund or store credit.

9. Damaged or Incorrect Items

If your order arrives damaged, incomplete, or incorrect:

  1. Contact us within 48 hours of delivery.
  2. Provide clear photos of the product and packaging.
  3. We’ll verify and arrange a replacement or refund free of charge.

Late claims (after 7 days) may not be eligible for compensation.

10. Cancellations

  • Orders may be canceled within 12 hours of placement, provided they haven’t been shipped yet.
  • Once an order is dispatched, it cannot be canceled.
  • Approved cancellations are refunded within 3–5 business days via your original payment method.

11. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or payment account again.
  2. Contact your bank or payment provider, as processing times can vary.
  3. If the issue persists, reach us at [support@vlitzmoshoe.com] with your order details.

12. Force Majeure

We are not responsible for delays or issues caused by events beyond our control, including:

  • Natural disasters, weather conditions, or pandemics
  • Customs or courier delays
  • Strikes or transportation restrictions

We will always do our best to resolve such issues promptly.

13. Contact Us

For all return, refund, or exchange requests, please contact:

Vlitzmo Shoe Support Team
📧 Email: [support@vlitzmoshoe.com]
📍 Address: [Your Business Address]
🕓 Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (Local Time)

Our team will respond to your inquiry within 24–48 hours.

14. Policy Updates

We may revise this Refund & Returns Policy periodically to reflect changes in our operations, logistics, or legal requirements.
Revised versions will be updated with a new “Last Updated” date and made available on our app and website.
Please review this policy periodically for the latest updates.

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